Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges vary based on your order size and location. We offer competitive flat‑rate shipping for local deliveries, and fees for long‑distance or expedited shipping are calculated at checkout. This ensures you always get transparent pricing tailored to your purchase.

Delivery times depend on your location and the chosen shipping method. Most orders are processed within 1–2 business days and delivered within 3–7 business days. Expedited shipping options are available at checkout for faster delivery. You will receive tracking details once your order is dispatched.

Your security is our top priority. Our Online Shop uses advanced SSL encryption to protect your personal and payment information during every transaction. We adhere to strict privacy policies and never share your data with third parties without your consent. Shopping with us is safe, secure, and confidential.

Once your order is placed, our team processes it promptly — usually within 1–2 business days. You’ll receive a confirmation email with your order details, followed by a shipping notification once your package is dispatched. This notification includes tracking information so you can monitor your delivery every step of the way.

Yes. After completing your purchase, you will receive an email confirmation that includes your invoice and order details. You can also access and download your invoice from your account dashboard on our Online Shop at any time.

Send us an email